Refund & Return Policy
Last updated: July 25, 2025
Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
- Your item must be unused and in the same condition as when received.
- It must be in its original packaging.
Certain items are non‑returnable, including:
- Perishable goods (e.g. food, flowers, magazines)
- Intimate or sanitary items
- Hazardous materials, flammable liquids or gases
- Gift cards, downloadable software, some health & personal care items
Partial Refunds
Partial refunds may be issued for:
- Books showing obvious signs of use
- Opened CDs, DVDs, software, video games, vinyl, tapes
- Items not in original condition, damaged, or missing parts when not due to our error
- Items returned more than 30 days after delivery
How Refunds Are Processed
Once we receive and inspect your return, we’ll email you to notify whether your refund is approved or rejected.
If approved, your refund will be processed and credited automatically to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card provider—processing times may vary.
- Contact your bank for further delay inquiries.
- If you’ve done all the above, please reach out to us at Returns@malikabourne.com.
Sale Items
Only items purchased at regular price are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To arrange an exchange:
- Email us at Returns@malikabourne.com
- You will be instructed where to return your item.
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the return’s value. Once received, we’ll mail you a gift certificate.
If the item wasn’t marked as a gift or was shipped to the purchaser, the refund will be issued to the original buyer and they may be notified.
Shipping Returns
Email us at Returns@malikabourne.com and we will instruct you where to mail your item to be returned.
You are responsible for return shipping costs. Shipping is non‑refundable and may be deducted from your refund.
Delivery time for exchanges may vary based on your location.
For high-value returns, consider using a trackable or insured shipping service—we cannot guarantee we’ll receive your returned item.
Need Help?
For assistance regarding refunds or returns, contact us at Returns@malikabourne.com.